faqs

FREQUENTLY ASKED QUESTIONS FOR POPS APP IN SMARTPHONE/TABLET & WEBSITE

1. Which platforms is POPS Application available on?

  • - Now you can enjoy contents on POPS Application via iOS, Android smart phones and tablets, and Android smart TVs.
  • - POPS’s contents are also available on our official website: https://pops.vn

2. How can I install POPS Application?

3. How can I register an account on POPS Application?

  • You can register an account on POPS Application by following any of the two instructions below:
  • On POPS website: https://pops.vn/
  • On website:
  • Step 1: Visit POPS website https://pops.vn/ -> Click the avatar at the top right corner of the screen -> Select “Sign in” -> Select “Don't have an account? Sign up”.
  • Step 2: Enter your email address and password.
  • Step 3: Select “Sign up”
  • On POPS Application:
  • Step 1: Visit POPS Application -> go to “Account” -> Select “Haven’t registered? Sign up”.
  • Step 2: Enter your email address and password.
  • Step 3: Select “Sign up”
  • On the interface of both website and POPS Application, after you enter all information and choose “Sign up”, the system will send an account activation email to your email address. Please open your email inbox to receive the activation code, then enter the “Activation Code” and select “Activate” to complete the account registration process.
  • Note:
  • If your email has been registered on POPS, just enter your password to Sign in.
  • In case you do not receive an email containing activation code from the system, please check all spam and ads mailboxes, etc., or choose “Resend activation email” to receive a new activation email.

4. How much does it cost to sign up for a POPS account?

  • POPS do not charge any fee for your registration.

5. How many ways are there to sign in my account on POPS Application?

  • There are 04 ways for you to sign in, including:
  • - Sign in with your Facebook account;
  • - Sign in with Google account;
  • - Sign in with your Apple ID account;
  • - Sign in with email and password after you have successfully registered on POPS Application.

6. What should I do if I forget my password?

  • In case you forget your password, please follow one of the instructions below:
  • On POPS website: https://pops.vn/
  • Step 1: Visit POPS website https://pops.vn/ -> Click the avatar at the top right corner of the screen -> Select “Sign in” -> Select “Forgot password?”.
  • Step 2: Enter your registered email and click “Send”
  • Step 3: Enter the password that POPS system emails to you into the box “Reset password”.
  • Then enter your new password in the box “Enter a new password”.
  • Step 4: Finish.
  • On POPS Application:
  • Step 1: Visit POPS Application -> select “Account” -> select “Sign in” -> select “Forgot Password”.
  • Step 2: Enter your registered email and click “Send”
  • Step 3: Enter the password that POPS system emails to you into the box “Reset password”.
  • Then enter your new password in the box “Enter a new password”.
  • Step 4: Finish.
  • Note:
  • In case you do not receive an email containing activation code from the system, please check all spam and ads mailboxes, etc., or choose “Resend activation email” to receive a new activation email.

7. What is Parental control feature? How to set up this feature?

  • Parental control feature allows parents to control/limit the content of videos displayed to children. POPS Application also enables you to control the screen time of your children every day by setting timers and scheduling.
  • To set up this feature, proceed as follows:
  • Step 1: Sign in POPS Application -> go to “Account” -> select “Parental control”.
  • Step 2: Select “Set passcode” and set the passcode to lock your parents' profile pages.
  • Step 3: Select “Save”.
  • Parents can also set the screen time for their children in the “Timer” section and screen schedule in the “Scheduler” section.
  • After successfully setting up the passcode, if parents want to switch between profile pages, they need to enter the set passcode before switching.
  • Note: The Parental control feature is not available on POPS website https://pops.vn/

8. What should I do if I forget the passcode for Parental control?

  • In case you forget the passcode for Parental control feature, please proceed as follows:
  • Step 1: Select “Forgot passcode”.
  • Step 2: Enter your registered email account -> select “Send”.
  • Step 3: The passcode will be sent by POPS system to your email address.
  • Step 4: Check your email inbox and enter the passcode on POPS Application.

9. How to manage my profile pages on POPS Application?

  • When you successfully create an account on POPS, the system will by default provide you with 02 profile pages: one for adults (over 18 years old) and one for children (7-12 years old). The content of such pages is carefully selected by POPS to be appropriate to users’ age.
  • On the website https://pops.vn/:
  • * To manage your profile pages on POPS Application, please proceed as follows:
  • Step 1: Sign in POPS website https://pops.vn/ -> Click the avatar at the top right corner of the screen.
  • Step 2: Select “Manage your profile pages”.
  • Step 3: Click the profile picture of the to-be-edited profile page, then make changes to, for example, the profile icon, profile name and age.
  • Step 4: Select “Save”.
  • * To create a new profile, proceed as follows:
  • Step 1: Visit POPS website https://pops.vn/ -> Click the avatar at the top right corner of the screen.
  • Step 2: Select the symbol (+) to create a profile page.
  • Step 3: You can change your profile icon, profile name and age as you like.
  • Step 4: Select “Create a profile page”.
  • On POPS Application:
  • * To manage your profile pages on POPS Application, proceed as follows:
  • Step 1: Sign in POPS Application -> select “Account” -> select “Change profile”.
  • Step 2: Select “Edit” at the top right corner of the screen.
  • Step 3: Select the to-be-edited profile page, then make changes to, for example, the profile icon, profile name and age.
  • Step 4: Select “Save”.
  • * To create a new profile, proceed as follows:
  • Step 1: Sign in POPS Application -> select “Account” -> select “Change profile”.
  • Step 2: Select “Edit” at the top right corner of the screen.
  • Step 3: Select the symbol (+) to create a profile page.
  • Step 4: You can change your profile icon, profile name and age as you like.
  • Step 5: Select “Create a profile page”.
  • So you have successfully created one more profile page on your account.

10. How to add contents to My Favourites?

  • To add contents to your favourites list, on the playing screen, select the symbol (+) of “Favourites” under the current content to Save. By this, the current content has been added to your list.

11. How to replay the contents saved in My List?

  • To replay the content added to your list, proceed as follows:
  • On the website https://pops.vn/
  • Step 1: Sign in POPS website https://pops.vn/
  • Step 2: Select “Add”.
  • Step 3: Select “My List”.
  • On POPS Application:
  • Step 1: Sign in POPS Application.
  • Step 2: Select “Account”.
  • Step 3: Select “Favourites”.

12. How to remove contents from my favourites?

  • To remove content from the favourites, proceed as follows:
  • On the website https://pops.vn/:
  • Step 1: Sign in POPS website https://pops.vn/
  • Step 2: Select “Add”.
  • Step 3: Select “My list”.
  • Step 4: Click the “Edit” logo, then select the content you want to remove and click “Remove”.
  • Step 5: The website pops up a notification, choose “OK” to remove the content from your favourites.
  • On POPS Application:
  • Step 1: Sign in POPS Application.
  • Step 2: Select “Account”.
  • Step 3: Select “Favourites”.
  • Step 4: Select the “Edit” logo, then select the content you want to remove and choose “Remove”.
  • Step 5: The application pops up a notification, choose “OK” to remove the content from your favourites.

13. What are POPS Stars used for?

  • POPS Stars are used to unlock special chapters in the “Comics” section.

14. How can I top up POPS Stars?

  • You can top up POPS Stars on POPS Application by:
  • Step 1: Sign in POPS Application.
  • Step 2: Choose “Account” -> Select “Top-up Now”.
  • Step 3: Select your preferred POPS Stars package.
  • Step 4: Confirm payment on Apple Store or Google Play
  • Or you can visit the link below for more instructions!
  • https://pops.vn/top-up
  • Conditions for successful payment:
  • Payment registration has been done for your Apple Store or Google Play store.
  • Your account balance is at least more than or equal to the price of POPS Stars package that you choose.

15. What is Removing Ads feature?

  • Removing Ads feature helps the Customer to avoid annoying ads that interrupt their viewing.

16. What should I do to buy a Removing Ads package on POPS Application?

  • To purchase a Removing Ads package on POPS Application, proceed as follows:
  • Step 1: Sign in POPS Application.
  • Step 2: Select “Account”.
  • Step 3: Select “Remove Ads”.
  • Step 4: Choose an appropriate Removing Ads package, select “Buy now”.
  • Step 5: Confirm payment on Apple Store or Google Play.
  • Conditions for successful payment:
  • Payment registration has been done for your Apple Store or Google Play store.
  • Your account balance is at least more than or equal to the price of Removing Ads package that you choose.

17. How can I contact to request for problem support?