faqs

Now you can enjoy content from POPS Application via iOS, Android smartphones and tablets, Samsung, Sony, and LG smart TVs.
POPS’s content is also available on our official website: https://pops.vn

The current app version, POPS will set the default language to the following geographic regions:
Viet Nam: POPS will display the default language as Vietnamese
Thailand: POPS will display the default language as Thai.
The rest of regions: POPS will display the default language as English.

There are 3 ways to download POPS Application:

Option 1:
On your Android smartphones/smart TVs, go to the Google Play application store and enter the search keyword “POPS” to download and install the application.
On your iPhone, go to the Apple Store and enter the search keyword “POPS” to download and install the application.
Option 2: Scan the QR code below to download POPS Application


Option 3: Download and install the application at the following link:
Apple Store:
https://apps.apple.com/vn/app/pops-movies-music-tv-show/id1478994434
Google Play:
https://play.google.com/store/apps/details?id=com.popsworldwide.popsapp&hl=en

Despite the country you live in, you can download the POPS app when your device has an internet connection.
Please visit Question 2 for the instruction.

POPS encourages users to create accounts for sign-in/sign-up to ensure user’s benefits when spending time on POPS applications.
POPS will organize minigames, events, happy birthday programs, surveys...which users could join in. POPS will base on registered user information on the user’s account to verify and reward.

You can register an account on POPS Application by following any of the two instructions below:
On POPS website: https://pops.vn
Step 1: Visit POPS website https://pops.vn
Step 2: Click the Signup logo at the top right corner of the screen
Step 3: Enter your email address, password and select “Sign up”
Step 4: POPS will send you an email with an activation code. Please check your mailbox, fill in the “Activation code” on the website, and then click the “Activate” button.
If your email was registered before, you just click the Sign in logo at the top right corner of the screen to complete the sign-in process.

On POPS Application:
Step 1: Visit POPS Application
Step 2: Go to "Account " and select “Sign up”.
Step 3: Enter your email address, password and select “Sign up”
Step 4: POPS will send you an email with an activation code. Please check your mailbox, fill in the “Activation code” on the website, and then click the “Activate” button.

If your email was registered before, you just click the Sign in logo at the top right corner of the screen to complete the sign-in process.
On both the website and POPS Application interface, after you enter all information and choose "Sign up", the system will send an account activation code to your email address. Please check your mailbox, then enter the "Activation Code" and select "Activate" to complete the account registration process.

In case you do not receive an email containing an activation code from the system, please check all spam and ads mailboxes, etc., or choose "Resend activation email" to receive a new activation code.

There are 04 ways for you to sign in, including:
- Sign in with your Facebook account;
- Sign in with your Google account;
- Sign in with your Apple ID account (IOS device)
- Sign in with an email and password after you have successfully registered on POPS Application..

In case you forget your password, please follow one of the instructions below:

On POPS website: https://pops.vn
Step 1: Visit POPS website https://pops.vn
Step 2: Click the Sign-in logo at the top right corner of the screen -> Select "Forgot password?".
Step 3: Enter your registered email and click “Send”
Step 4: Enter the password that the POPS system sent to your mailbox into the "Reset password”.
Step 5: Then enter your new password in the box "Enter a new password" and “Confirm your new password”. Then, click “Done”.

On POPS Application:
Step 1: Visit POPS Application -> select "Account" -> select "Sign in" -> select "Forgot Password".
Step 2: Enter your registered email and click "Send".
Step 3: Enter the password that the POPS system sent to your mailbox into the "Reset password”.
Step 4: Then enter your new password in the box "Enter a new password" and “Confirm your new password”. Then,click “Done”.

Note:
In case you do not receive an email containing an activation code from the system, please check all spam and ads mailboxes, etc., or choose "Resend activation email" to receive a new activation email.

You can change or update the personal information on your account at the account management screen, by following the instructions below:

On the website https://pops.vn/
Step 1: Sign in POPS website https://pops.vn/
Step 2: Click the Account logo at the top right corner of the screen and click the logo “Edit”.
Step 3: You can change or update any information that you want such as your avatar, your account name, phone number, email…
Step 4: Select the check box “You undertake to be responsible before the law for the information you have registered” and click “Save”.

On the POPS application:
Step 1: Sign in POPS application
Step 2: Select "Account" and logo “Edit”.
Step 3: Select the “Edit” button, you can change or update any information that you want such as your profile picture, your account name, phone number…

Note: You can only edit the contact email when your login account has not provided an email or the email is not authenticated. In case your login account contains an email, you will not be able to edit this information.

When using POPS, users could customize their information in the management account section. This is optional information so you can provide it or not depending on your individual needs.
In addition, POPS encourages users to provide sufficient information for the purpose of verifying the account holder when participating in minigames, events...with prizes organized by POPS.

Definition: POPS Stars are a general currency that is circulated, used and they are associated with the POPS account.
Purpose: POPS Stars are used to purchase project product packages, unlock premium chapters/content, subscribe to POPS Kids membership packages, and purchase remove Ads packages for a period of time.
Properties: POPS Stars are only circulated and used when attached to a fixed POPS account.
POPS Stars are not redeemable for cash.
POPS Stars cannot be transferred from one account to another.
Top-up POPS Stars transaction have to use the available default payment methods and have to make on the POPS application and website https://pops.vn/
A successful transaction will not be canceled or refunded in any way.

Currently, POPS Stars are used on POPS Application and website https://pops.vn/ for all purposes below.
Unlock Paid Comic chapters in the Comic category.
Purchase “Remove Ads” by the period time.
Purchase bundles of projects implemented by POPS.
Purchase POPS KIDS Club membership packages to use on the POPS KIDS app.

You can top up POPS Stars on POPS Application by:
On the website https://pops.vn/
Step 1: Sign in POPS website https://pops.vn/
Step 2: Click the Account logo at the top right corner of the screen.
Step 3: Select "Top-up Now", select your preferred payment method and POPS Stars package. After that click on “Continue”.
Step 4: The website will move you to enter the Payment gateway right to your chosen payment methods. You could continue some next steps following the instruction of the Payment gateway to complete your transaction.
Finishing your payment (your account/your e-wallet… was charge) you could check your POPS Stars balance in your Account setting tab at: https://pops.vn/settings/account

On POPS Application:
Step 1: Sign in POPS Application.
Step 2: Choose “Account” -> Select "Top-up Now".
Step 3: Select your preferred POPS Stars package.
Step 4: Confirm payment on Apple Store or Google Play

Conditions for successful payment:
Payment registration has been done for your Apple Store or Google Play store. (Your account has already linked with payment methods as Credit card or some kind of e-wallet or Mobile account)
Your account balance is at least more than or equal to the price of the POPS Stars package that you choose.

For some content on POPS, you need to have POPS Stars in your account to unlock and experience.
Now with Comics, you will see chapters with the POPS Stars logo and the corresponding POPS Stars number. You just select the chapter you want to read, the POPS system will pop up on your screen.
In case you have enough POPS Stars, the system will automatically charge POPS Stars and unlock the chapter.
Conversely, if you have not enough POPS Stars, you select “Top up now” and follow some next similar steps as Question 17.

Currently, POPS broadcasts copyrighted content and all of them are completely free. Therefore to maintain operating, POPS needs sponsorship from brands through short advertisements playing with that content.
You can select to buy Removing ads packages that POPS is offering at extremely low costs for an uninterrupted experience.

To purchase a Removing Ads package on POPS Application, proceed as follow:
On the website https://pops.vn/
Step 1: Sign in POPS website https://pops.vn/
Step 2: Click the Account logo at the top right corner of the screen.
Step 3: Select the appropriate remove Ads packed that you want to purchase, and click “Buy now”
Step 4: In case:
Your account balance has enough POPS Stars, the POPS system will charge automatically to finish your transaction.
Your account balance has not enough POPS Stars, you must select “Top-up now” and follow the process for topping up POPS Stars (Question 11)
Step 5: In the end your payment was successful, you can double-check about the remove ads packed expiration date at https://pops.vn/settings/remove-ads

On POPS Application:
Step 1: Sign in POPS Application.
Step 2: Select "Account".
Step 3: Select the appropriate Removing Ads package that you want to purchase, and click “Buy now”
Step 4: Confirm payment on Apple Store or Google Play.

Conditions for successful payment:
Payment registration has been done for your Apple Store or Google Play store.
Your account balance is at least more than or equal to the price of the Removing Ads package that you choose.

You can check the expiration date of the remove ads package that you purchased by visiting the website: https://pops.vn/settings/remove-ads or on the POPS app go to the account > Remove Ads) after you had signed in.

In the current POPS app version, POPS does not have an auto-renew or cancel remove Ads package feature.
POPS will update in the next app versions.

In the current POPS app version, POPS does not have an auto-renew or cancel remove Ads package feature.
POPS will update in the next app versions.

POPS has organized some events was going on POPS application and website https://pops.vn/
Depending on each project, POPS will decide the period time for selling bundles. Commonly bundles included digital goods as posters/pictures/books/comic books… and physical merchandise as books/costumes/decorative items.
Bundle packages will have different prices, so they will include different items.
POPS uses POPS Stars as general currency to sell Bundles.

You must first register/login to your POPS account and activate it. Then, go to https://pops.vn/bundle/playlist to see the product bundles you're interested in purchasing.
Note: Before purchasing product bundles, you must load POPS Stars into your account in accordance with the instructions in question "How can I top up my POPS Stars?\

Currently, POPS does not have a management bundle packages feature. You can log in to POPS on the website https://pops.vn/ or the POPS application and access the account section > Transaction history to check all your transactions.

Free Data 3G/4G service is a POPS service connected to the Mobifone network and this service was applied to Mobifone subscribers who have registered for the 3G/4G service.
Mobifone users when watching videos on POPS application or website https://pops.vn (using mobile phones or tablet devices) connected with Mobifone's 3G/4G service will receive free data 3G/4G following the registered package.
This package will automatically renew at the expiration date.
Syntax register: [Package name: PK1, PK7, PK30, PK80] send to 999
Syntax cancel: HUY_[Package name] send to 999
For more information, please visit: https://pops.vn/telco

To subscribe for the Free 3G/4G service, please follow these steps:
Step 1: Visit the webpage at https://pops.vn/telco.
Step 2: Choose the necessary packages and send a message to Mobifone using the website's syntax.
Step 3: After successfully registering, the device must be restarted in order to utilise the service.

POPS is providing a POPS Kids Club membership package for parents who want their children to experience unique, useful, and safe educational content on the internet.
In addition, when joining POPS Kids, children also have the following benefits:
- More than 10,000 entertaining and educational videos for children
- Exclusive content in Vietnam
- No ads
- Free gifts every month
Currently, the POPS Kids Club membership package has 3 terms: 3 months, 6 months, and 1 year, parents can choose the right package depending on their needs.

To register for a POPS Kids Club membership package, please follow the instructions below:

On website https://pops.vn/
Step 1: Sign-in/Signup and active your account
Step 2: Visit ‌‌https://pops.vn/kids-club‌‌ select POPS Kids Club package and click “Buy Now”.
Step 3: In case:
+Your ‌account‌ has enough ‌POPS‌ ‌Stars‌, you choose ‌“Proceed to Payment”‌ ‌
+Your account does not have enough POPS Stars, choose "Top-up Now", select the POPS Kids Club package and appropriate payment method, then click "Proceed Payment".
Step 4: At the checkout screen, you are flexible to choose the appropriate payment methods such as credit cards through Visa / MasterCard or E-wallets ...and follow the instructions to complete your payment.

You‌ can ‌experience the features ‌/content‌ ‌POPS‌ ‌Kids‌ ‌Club‌‌ Membership after your payment was successful‌.

On the POPS app:
Step 1: Sign-in/Sign up and active your account
Step 2: Visit Account section, select POPS Kids Club and click “Learn more”.
Step 3: Select POPS Kids Club and click “Buy Now”.
Step 4: Click into the “Buy Now” button, the system will check your POPS Stars account, in case:
+Your ‌account‌ has enough ‌POPS‌ ‌Stars‌, you choose ‌“Proceed to Payment”‌ ‌
+Your account ‌does not have enough ‌POPS‌ ‌Stars,‌ ‌you‌ choose‌ ‌"Top-up Now‌" to continue the payment process through your device's payment gateways such as Google Play or App store.
You‌ can experience the features ‌/exclusive content ‌from POPS‌ ‌Kids‌ ‌Club‌‌ Membership once your payment was successful ‌.

Note: POPS encourages you to use your email address to sign in/sign up when joining a POPS Kids Club Membership (avoid using Facebook account or Apple ID) because in some cases the system will not sync data.
To make sure your payment will be successful on POPS app, you need to ensure that your device's account is linked to the Google Play or App store payment gateway before and your account balance must be greater than or equal to the value of the POPS Kids Club Membership package you want to purchase.

In case you no longer need to experience the POPS Kids Club Membership package, you can cancel to the following instructions:

On website https://pops.vn/
Step 1: Sign in with the account that you purchased the POPS Kids Club Membership package.
Step 2: Select the account logo in the top right corner of the screen and select "Feedback us".
Step 3: Fill in your information, in the feedback section, select "Unsubscribe the POPS Kids Club Membership", attach a photo of the successful transaction that you have purchased, then click Submit.
Within 24 working hours, the Customer service team will handle and announce to you by a cancellation confirmation email.

On the POPS app:
Step 1: Sign in with the account that you purchased the POPS Kids Club Membership package.
Step 2: Select the Account section and select "Feedback us".
Step 3: Fill in your information, in the feedback section, select "Unsubscribe the POPS Kids Club Membership", attach a photo of the successful transaction that you have purchased, then click Submit.
Within 24 working hours, the Customer service team will handle and announce to you by a cancellation confirmation email.

Now your POPS Kids Club Membership will auto-renew, so you won't have to manually go through this step.
However, you need to double-check the account balance that you have used before so that the system deducts automatically when making payment.

To add content to your favorites list, select the symbol (+) under the current content to save on the playing screen. By this, the current content has been added to your list.
Note: You need to sign in/signup before adding content to your favorites list.

To replay the content added to your list, proceed as follow:

On the website https://pops.vn/
Step 1: Sign in POPS website https://pops.vn/
Step 2: Click the Account logo at the top right corner of the screen
Step 3: Select "My List".

On POPS Application:
Step 1: Sign in POPS Application.
Step 2: Select "Account".
Step 3: Select "My list".

To remove content from the favorites, proceed as follow:

On the website https://pops.vn/
Step 1: Sign in POPS website https://pops.vn/
Step 2: Click the Account logo at the top right corner of the screen
Step 3: Select "My List".
Step 4: Click the "Edit" logo, then select the content you want to remove and click "Remove".
Step 5: The website pops up a notification, choose "OK" to remove the content from your favorites.

On POPS Application:
Step 1: Sign in POPS Application.
Step 2: Select "Account".
Step 3: Select "Favorites".
Step 4: Select the "Edit" logo, then select the content you want to remove and choose "Remove".
Step 5: The application pops up a notification, choose "OK" to remove the content from your favorites.

Livestream is the feature where POPS select the best content for broadcasting in online events, special programs, or prime time slots.
For each content broadcasted under Livestream content, the user could leave their comments, talk together and this function is called live chat.

POPS will stream programs/content online on a daily basis or as part of a special initiative. To see these unique programs/contents, please join the POPS application.

Users may discuss and share comments under each streaming video to add to the delight when everyone enjoys it together.

POPS Bonus Program is a program for all authors who love comics to have a chance to distinguish themselves and get many rewards every month.
Details of the program can be found at the following link

POPS Bonus Program is organized for all authors of all ages, domestically and internationally comic studios who want to publish webtoon in the Vietnam market.

Every month, POPS Comic will have a BONUS cash fund, which will be divided among all participating authors! The fund value will increase month by month! The total reward value is up to nearly 2 billion VND!
For more information, please visit: Link

You just take the following steps:
+ Upload your comic to POPS Comic fan page and get approved.
+ Share to increase your view as much as possible.
+ Provide your bank account information and wait to receive a bonus.

When you have a problem with POPS, please follow the instructions below for the Customer service team could help you:

On website https://pops.vn/
Step 1: Visit website https://pops.vn/settings/feedback
Step 2: Fill in the information and select the feedback section about the problem you are facing.
Step 3: Attach the error image and click “Submit”
Within 24 working hours, the Customer service team will support and give feedback to your email address/phone number.

On the POPS app:
Step 1: Sign in/sign up and activate your account
Step 2: Visit the Account section and select “Feedback us”
Step 3: Fill in the information and select the feedback section about the problem you are facing. Attach the error image and click “Submit”
Within 24 working hours, the Customer service team will support and give feedback to your email address/phone number.

And you can also contact the Customer service team directly by email or the following phone number:
Phone: +84 (28) 62921652
Email: popsapp-support@popsww.com

For some problems that occur during your experience, you can do a few simple steps such as: exiting the web browser/app completely, restarting the device, clearing the cache and applications running in the background, turning off VPN changer software, or ad-blocking software…
In addition, you can also leave feedback or contact the Customer service team according to the instructions above.

Currently, all POPS’s content is copyrighted in Vietnam. Therefore, some users living abroad will not be able to view them.
In the days ahead, POPS will try to expand the market to satisfy user’s demands in different countries.